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Victims of second Post Office scandal to receive ‘recognition’ payments before compensation

Sarah Taylor by Sarah Taylor
May 1, 2025
in Business
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Victims of second Post Office scandal to receive ‘recognition’ payments before compensation
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The government will give ‘recognition’ payments to Post Office Capture victims before they receive full compensation.

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Former sub-postmasters and their families who are entitled to redress have been told the initial amount, which is yet to be finalised, could be £10,000.

Capture was a faulty computer system used by sub postmasters in the 1990s – before the Horizon scandal.

A report last year found the software is likely to have caused errors in accounting.

A redress scheme is currently being set up for those affected and could possibly be introduced by the end of the summer.

Steve Marston, a Capture user who was convicted of stealing from his Post Office in 1996, describes “quite a lot of progress” at a government meeting but raised concerns over pace.

He told Sky News: “I’m more than happy that the compensation scheme is going to be put in place as quickly as possible.

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“None of us are guaranteed how long we’re going to be here. We just want people to see recognition as soon as possible.”

Ken Tooby’s late wife June was a Capture victim. Ken is seriously ill in hospital so his family has sent a plea to the government to “sort this Capture business asap”.

June Tooby represented herself in court in 2003 and challenged the Post Office over its “faulty” software system.

The evidence she compiled led to the Kroll investigation into Capture concluding there was a “reasonable likelihood” the software caused accounting errors.

Another victim, who wanted to remain anonymous, told Sky News he was “frustrated” at the slow progress of redress, describing it as “like pulling teeth”.

He also raised concerns over interim payments potentially being “too low”, claiming the government may be trying to “keep people sweet”.

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The Criminal Cases Review Commission (CCRC), meanwhile, is currently investigating 28 convictions and it’s hoped decisions will be made over whether to refer cases to the Court of Appeal by the end of the year.

Neil Hudgell, lawyer for Capture victims, said there was a “positive dialogue” at the latest meeting between government officials and families.

“The real frustration is the time it takes because of the processes that are involved,” he said. “I can see why it would take as long as it has.

“But [victims] just want peace and to see the end of it… There’s a real acute need to bring matters to a close.”

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On timescales, he said there were “no guarantees” but a “guesstimate” was that redress will start “to flow… in the second half of the year”.

Mr Hudgell said he would be “disappointed” if conviction cases have not been progressed by the CCRC by this autumn.

“I don’t under emphasise the amount of work they’ve got – it involves multiple cases… I think they’ve got enough evidence now to start to formulate a decision,” he said.

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A Department for Business and Trade spokesperson said: “Postmasters have already endured immeasurable suffering, and we continue to listen to those who have been sharing their stories on the Capture system.

“Ensuring postmasters are treated with dignity and respect is our absolute priority.

“Officials met with postmasters [on Wednesday] as part of our commitment to develop an effective and fair redress process for those affected by Capture.

“We will continue to update on the development of the redress mechanism as it progresses.”

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